Shipping policy

OVERVIEW

At OneLife Herbals, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and related terms.

ORDER PROCESSING TIME

  • Orders are processed within 1–2 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volume, processing may be slightly delayed.

SHIPPING RATES & DELIVERY TIME

📦 Within Pakistan

  • Standard Delivery Time: 3–5 business days
  • Shipping Charges: Calculated at checkout or may vary based on promotions

ORDER TRACKING

Once your order is shipped, you will receive a tracking number via SMS or email, allowing you to monitor your shipment in real time.

CASH ON DELIVERY (COD)

We offer Cash on Delivery (COD) across Pakistan.

  • Please ensure your contact number is active for confirmation calls.
  • Orders may be canceled if confirmation is not received.

DELIVERY DELAYS

Delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations

We are not responsible for delays caused by courier services, but we will assist you in tracking your order.

INCORRECT ADDRESS

Please ensure your shipping address is accurate.

  • We are not responsible for orders delivered to incorrect addresses provided by customers.
  • Additional charges may apply for re-delivery.

DAMAGED OR LOST PACKAGES

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide order details and evidence (if applicable)

We will investigate and resolve the issue as quickly as possible.

UNDELIVERED PACKAGES

If a package is returned due to:

  • عدم دستیابی (customer unavailable)
  • Incorrect address
  • رفض عند التسليم (refused at delivery)

You may be required to pay re-shipping charges.

CONTACT US

For any shipping-related inquiries, please contact our support team: